Privacy Policy – Synora Designs
Synora Designs is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:
Names
Addresses
Email addresses
Phone numbers
This Personal Information is obtained in many ways, including correspondence, telephone, email, via our website www.synoradesigns.com, social media, media and publications, cookies, enquiry forms, and from third parties. We don’t guarantee website links or policies of authorised third parties.
We collect your Personal Information for the primary purpose of:
Providing our services to you
Providing information to our clients
Processing enquiries
Marketing purposes
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual’s:
Racial or ethnic origin
Political opinions
Membership of political associations
Religious or philosophical beliefs
Membership of a trade union or other professional body
Criminal record
Health information
Sensitive Information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent
Where required or authorised by law
Payments
All payments to Synora Designs are processed securely through Stripe Hosted Checkout. When you make a payment, you are redirected to Stripe’s secure payment platform.
Synora Designs does not collect or store your credit or debit card details. Stripe handles all payment information in accordance with its own strict security standards, including PCI DSS compliance.
We may receive limited information from Stripe, such as your name, email address, and confirmation of payment, which we use for record-keeping and invoicing purposes.
For more information on how Stripe handles Personal Information, please refer to the Stripe Privacy Policy.
Cookies and Analytics
Our website uses cookies and similar technologies to help us provide you with a better user experience. Cookies may be used to:
Monitor website traffic and performance
Improve functionality and services
Support marketing and advertising campaigns (e.g., Google Analytics, Meta Pixel)
You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties (e.g., marketing platforms, referral partners). In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us.
Overseas Disclosure
Some of the service providers we use (including cloud storage, email hosting, analytics, and payment processing providers) may store or process Personal Information overseas, including in the United States, Singapore, and other international locations.
By using our services, you consent to your Personal Information being transferred and stored outside Australia where it may not receive the same level of protection as under Australian law.
Disclosure of Personal Information
Your Personal Information may be disclosed in several circumstances including the following:
To third parties where you consent to the use or disclosure
Where required or authorised by law
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files, which we will keep for a minimum of 7 years.
Access to Your Personal Information
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Synora Designs will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require identification before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is accurate and up to date. We will take reasonable steps to ensure that your Personal Information is complete, current, and correct. If you find that the information we have is inaccurate or outdated, please advise us as soon as practicable so we can update our records.
Policy Updates
This Policy may change from time to time and will always be available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, don't hesitate to get in touch with us at:
Synora Designs
Email: todd@synoradesigns.com
ABN: 48 991 665 879