Terms of Service – Synora Designs

Overview

This website is operated by Synora Designs. Throughout the site, the terms “we”, “us” and “our” refer to Synora Designs. Synora Designs offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or engaging our services, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use our services.

We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. Your continued use of the website or services following such changes constitutes acceptance of those changes.

Section 1 – Service Terms

  • You must be at least the age of majority in your state or territory of residence to use our services.

  • You may not use our services for unlawful or unauthorised purposes.

  • A breach of these Terms may result in termination of Services.

Section 2 – General Conditions

  • We reserve the right to refuse service to anyone at any time.

  • You agree not to reproduce, duplicate, or exploit any portion of the Services without express written permission.

Section 3 – Accuracy, Completeness, and Timeliness of Information

Information on this site is provided for general purposes only and should not be relied upon as the sole basis for decision-making.

Section 4 – Modifications to Services and Pricing

  • Prices are subject to change without notice.

  • We may modify or discontinue Services at any time without liability.

Section 5 – Services

  • Synora Designs provides website design, Google Business Profile optimisation, and related digital services.

  • We may limit services to certain clients or regions at our discretion.

Section 6 – Payments and Billing

  • All payments are processed securely through Stripe Hosted Checkout. Synora Designs does not collect or store your credit or debit card details.

  • We may require a deposit prior to commencement. Deposits are non-refundable once work begins.

  • Overdue balances may incur a late fee (3% per month or AUD $45, whichever is greater).

  • Chargebacks on valid transactions remain your responsibility, including processor dispute fees.

Section 7 – Project Scope, Revisions & Change Requests

  • Proposals outline scope and inclusions. Unless otherwise stated, fees include two (2) rounds of revisions per deliverable.

  • Additional revisions or out-of-scope work will be billed separately.

Section 8 – Client Responsibilities & Timelines

  • You must supply content, brand assets, and approvals within agreed timelines (typically 5 business days).

  • Delays in providing inputs may extend project timelines. Projects inactive for 14 days may be paused or rescheduled with a restart fee.

Section 9 – Approvals & Acceptance

  • Drafts and deliverables will be provided for review. If no feedback is received within 5 business days, items may be deemed accepted.

  • Final acceptance occurs upon written approval or first use.

Section 10 – Third-Party Tools and Links

  • We may integrate third-party services (e.g., hosting, analytics, Google products).

  • We are not liable for outages, data issues, or changes beyond our control.

Section 11 – Intellectual Property (IP) & Licensing

  • Upon full payment, you receive a non-exclusive, perpetual licence to use the final deliverables for your business.

  • We retain ownership of pre-existing tools, code, and design systems.

  • Working/source files (e.g., Figma, layered PSDs, raw footage) are not included unless expressly agreed.

  • You warrant that all materials you provide are licensed and lawful.

Section 12 – Portfolio & Credits

  • You grant Synora Designs permission to showcase your project in our portfolio, website, and social media.

  • A small credit link may appear in your website footer unless requested otherwise.

Section 13 – Hosting, Backups & Security

  • Unless purchased separately, Synora Designs does not provide hosting, ongoing backups, or security monitoring.

  • Responsibility for hosting and data security rests with you.

Section 14 – SEO, Performance & Accessibility

  • We apply best practices for performance, SEO, and accessibility at launch.

  • We do not guarantee rankings, conversions, traffic, or compliance scores.

Section 15 – Maintenance & Post-Launch Support

  • Post-launch changes, fixes, or updates are billed at our current rates unless a support plan is purchased.

Section 16 – Confidentiality

Both parties agree to keep non-public information confidential unless disclosure is required by law.

Section 17 – Warranties & Defects Window

  • Deliverables are warranted to materially conform to the agreed scope at delivery.

  • Defects must be reported within 14 days of delivery.

  • Warranty excludes issues caused by later edits, third-party changes, or hosting factors.

Section 18 – Limitation of Liability

  • Our liability for all claims is capped at the lesser of AUD $2,000 or the fees paid in the 3 months prior to the claim.

  • We exclude liability for indirect or consequential losses (including lost profit, data, or reputation).

Section 19 – Indemnification

You agree to indemnify and hold Synora Designs harmless from claims arising from materials you provide, your misuse of deliverables, or your breach of these Terms.

Section 20 – Force Majeure

We are not liable for delays caused by events beyond our control (e.g., outages, cyber incidents, illness, natural disasters).

Section 21 – Subcontractors

We may engage trusted subcontractors to assist with Services. We remain responsible for their output.

Section 22 – Dispute Resolution

  • Parties will first attempt good-faith resolution within 14 days of a dispute arising.

  • If unresolved, disputes will be referred to mediation via the NSW Small Business Commissioner before court action.

Section 23 – Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Section 24 – Entire Agreement

These Terms, together with our Privacy Policy and any proposal or service agreement, form the entire agreement between you and Synora Designs.

Section 25 – Contact Information

Questions about the Terms of Service should be sent to:

Synora Designs
Email: todd@synoradesigns.com
ABN: 48 991 665 879